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Effective Date: 18th August 2021

At Roaring Infotech ("we", "our", or "us"), your privacy is a priority. We build software and provide IT services with privacy and security by design. This Privacy Policy describes how we collect, use, and share information through our website, products, mobile applications, and related services (collectively, the "Services").

1. Information We Collect

a. Information You Provide
  1. Name, email, phone number, and contact info
  2. Company or organization name
  3. Project details and business requirements
  4. Payment and billing information
  5. Account credentials (for SaaS users)
  6. Feedback, support tickets, or survey responses
b. Information We Automatically Collect
  1. Device and browser type
  2. IP address and geolocation
  3. Usage patterns, session logs, and feature usage
  4. Cookies and similar tracking technologies
c. Third-Party Data

We may receive information from third parties like analytics providers, payment processors, or enterprise partners you authorize.

2. How We Use Your Information

  1. Provide and maintain our products and services
  2. Customize your experience and improve functionality
  3. Monitor usage, performance, and troubleshoot issues
  4. Communicate with you regarding updates, offers, or support
  5. Process transactions and billing
  6. Meet legal and contractual obligations

3. Legal Bases for Processing (If Applicable)

For users in the EU or UK, we process personal data under the following legal bases:
  1. Your consent
  2. To fulfill a contract
  3. Compliance with legal obligations
  4. Legitimate interests (e.g., service improvement, security)

4. Sharing of Information

We do not sell your data. We may share it with:
  1. Cloud service providers (e.g., AWS, Firebase)
  2. Analytics services (e.g., Google Analytics, Mixpanel)
  3. Payment processors (e.g., Stripe, Razorpay)
  4. CRM and marketing tools (e.g., HubSpot, Mailchimp)
  5. Subcontractors and trusted vendors under NDA
  6. Law enforcement when required by law

5. Data Retention

We retain personal data as long as necessary for:
  1. The purposes described in this policy
  2. Legal, regulatory, or contractual obligations
  3. Ongoing business needs (e.g., support logs, accounting)

6. Security

We implement industry-standard technical and organizational measures to secure your information. These include:
  1. Encrypted data storage and transmission
  2. Access controls and authentication
  3. Regular security audits and vulnerability assessments

7. Your Rights and Choices

Depending on your location, you may have rights to:
  1. Access or correct your data
  2. Delete or restrict use of your data
  3. Object to certain processing activities
  4. Request data portability
  5. Withdraw consent at any time
You may also:
  1. Opt out of marketing emails by clicking “unsubscribe”
  2. Request data removal via the contact details below

8. Cookies and Tracking

We use cookies to:
  1. Improve site functionality
  2. Analyze user behavior
  3. Provide a personalized experience

You can manage your cookie preferences through browser settings or via our cookie banner (if applicable).

9. Children’s Privacy

Our services are not directed to individuals under 13. We do not knowingly collect data from minors.

10. International Transfers

We may store and process your information in countries other than your own, including the U.S. and India. We ensure adequate safeguards are in place for international transfers.

11. Changes to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We'll notify you of material updates via our website or other contact methods.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
  1. Email: email@roaringinfotech.com
  2. Phone: +91 8591180211